If you are looking to return or exchange your order for whatever reason, we are here to help! We offer free returns within 30 days of receiving your order. You can return your product for a refund to the original payment method or to a gift card towards a new purchase on ICEMULE coolers.com If you are looking to exchange an item. Please follow the steps on our Exchange Policy.

Please note the following exceptions to our return policy:

  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return, please complete the following steps:

  1. Login to our online return portal using your order number and shipping Zip code
  2. Choose the products you wish to return from your order
  3. Select the reason for return
  4. Print your prepaid shipping label that you will receive by email
  5. Send all items back to us using the label provided

Additional Information:

  • Refunds take 3-10 business days to process depending on your issuing credit card or bank
  • There are no additional shipping fees
  • A fee may occur if the items have visible signs of wear or use  
  • Please reach out to our customer support team, customercare@icemulecoolers.com, for lost or damaged items or if you have any additional questions.