All ICEMULE® Coolers have a 90-Day Warranty. If you are dissatisfied for any reason, you may return any items within 90 days of delivery for a replacement item.
For ICEMULEs that have been used, we are happy to replace your cooler if you are dissatisfied for any reason within 90 days of purchase. Please contact firstname.lastname@example.org.
For ICEMULEs that have not been used and that can be returned in original packaging, we accept returns within 30 days of purchase. You can choose between a refund to the original payment or store credit.
Return: To process a return for a refund or store credit, follow the steps below:
We’ll issue your refund within approximately 3-5 days of receiving your return. Refunds typically appear on your credit card statement within 1-3 business days.
Exchange: To process an exchange, please follow the instructions above for returns and then return to icemulecoolers.com to place an order for your preferred product.
Please note: We cannot refund shipping insurance.
Please note: For expedited shipping options, any orders placed after 12:00pm Eastern Standard Time will be processed and shipped the following business day. Days estimated for shipping are in business days and may not include weekends and holidays.
We ship only within the Unites States. Our preferred carrier is UPS Ground (or expedited if you so choose). In the case of shipments to Hawaii and Alaska, we may choose to ship via another carrier if we find that the rates are lower. In all cases, shipping rates are set by the carrier based on package dimensions and weight, not by ICEMULE.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on your shipping choices, shipping date estimates may appear on the shipping quotes page.
Please also note: the shipping rates for many items we sell are size and weight-based. The size and weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.